Syniverse
Syniverse is a global telecommunications technology company that provides mobile network operators, enterprises, and messaging providers with connectivity, roaming, messaging, and fraud-prevention services across networks and borders. Its platform enables secure mobile roaming, A2P messaging, and interoperability between carriers and digital service providers, generating revenue through usage-based fees and long-term service contracts. The company also offers mobile engagement and clearing and settlement solutions that support billing and monetization for its customers worldwide.
- API Management & Integration
- Cybersecurity Services
- Revenue
- $800.0M
- Employees
- 2,000
- Founded
- 1987
- Headquarters
- Tampa, United States of America
What 11 Arbolus experts think of Syniverse
NPS responses are mostly positive, with several scores between 7 and 10, indicating solid promoter sentiment, especially among high spend and telecom customers. Renewal intent is generally strong in telecom and high-spend segments, with one notable uncertainty among low spenders. Stickiness is highest in accounts with more than one year’s implementation. Key feedback themes include high trust, carrier-grade reliability, broad coverage, but also note pricing and innovation pace as weaker points.Overall Customer Sentiment: Positive
Who reviewed Syniverse
- C-Suite 40% (4)
- Director 40% (4)
- Manager 20% (2)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Syniverse.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
18 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 5
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 7
- Jun 7
- Jul 7
- Aug 8
- Sep 8
Net Promoter Score across 5 reviews, accumulated up to each month. Category median 32 across 5 companies.
Praised
- Improved Real-Time Programmability
- Enhanced Analytics & Transparency
- Adoption of Advanced AI Features
- Trust, Reliability, and Ecosystem Role
Criticised
- Switching Cost and Vendor Rationalization
- Network Disintermediation Risk
- Competitive Pressure from Digital-Native CPaaS
- Integration Complexity
What customers say
Renewal intent
Plan to renew 86%Plan to renew, by seniority
- 50% 2 answers
- 100% 3 answers
- 100% 2 answers
- 7.8/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
Top alternatives
Most weighed by Syniverse customers
Report
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