Arbolus Intelligence

TechInsights

techinsights.com · Ottawa, Canada

TechInsights is a semiconductor and advanced technology intelligence firm that provides IP analysis, reverse engineering, and market insights to semiconductor manufacturers, IP owners, investors, and legal professionals. It monetizes through subscription-based research platforms, custom analysis services, and intellectual property consulting that help clients understand competitive technology roadmaps, validate patents, and support litigation and licensing. The company also maintains extensive component and patent databases used by technology companies and financial institutions for strategic decision-making.

  • Business Intelligence & Dashboards
  • IT Consulting & Implementation
Listed in
Revenue
$120.0M
Employees
550
Founded
1989
Headquarters
Ottawa, Canada

What 37 Arbolus experts think of TechInsights

The bulk of NPS scores are in the 8-10 range, with prominent Promoters among high-spend, Influencer roles. Most high spenders indicate strong renewal intent. Stickiness is evident, with nearly all customers at the 'More Than 1 Year' implementation stage, and a small proportion in initial or offboarding phases. Expert feedback highlights strengths in data reliability, industry acceptance, and comprehensive coverage, with some concern noted around AI replacing only lower-value functions but not the detailed teardowns.Overall Customer Sentiment: Positive

Who reviewed TechInsights

Total customers 37 34 current · 3 former
Reviews growth +32 in six months
Seniority of respondents
  • C-Suite 62% (23)
  • Director 35% (13)
  • Manager 3% (1)
Product Leader C-Suite NPS 8 Will renew Submitted May 2024
Engineering Manager C-Suite NPS 9 Submitted Jun 2026
Revenue Leader C-Suite NPS 7 Submitted May 2026

Employer names and spend open in the full report, along with the other 34 customers.

Everything 37 customers told us about TechInsights.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

24 Net Promoter Score, from 37 scored reviews
  • Promoters 14
  • Passives 18
  • Detractors 5

Cumulative NPS by month

+0 over 5 months
  • May 8
  • Nov 8
  • May 8
  • Jun 8
  • Oct 8

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 24 across 1 companies.

Praised

  • Unmatched Teardown Capabilities
  • Customer Support and Usability
  • Data Depth and Reliability
  • Increasing Workflow Automation

Criticised

  • Limited Differentiation for Basic Data
  • Competition from Custom Solutions
  • AI Disintermediation Risk
  • AI Substitution for Basic Analytics

What customers say

Unmatched Teardown Capabilities
“I depend on their product and technology teardowns, which are not easily replicated by AI or typical market research providers.”
Customer Support and Usability
“I appreciate the strong customer support and user-friendly interface, which make analyzing large, complex datasets straightforward.”
Data Depth and Reliability
“I consistently rely on TechInsights for extensive and reliable market data, accepted across the industry and vital for executive decision-making.”

Renewal intent

Plan to renew 67%
  • Will renew 12
  • Undecided 4
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 63% 8 answers
  • Director 67% 9 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers
  • 5.5/10 Average score from customers not renewing

Report

Customer Report - Oct 2026 Oct 2026 37 + 2

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