TECHSMITH
TechSmith develops screen capture, video recording, and visual communication software used by businesses, educators, and individuals to create tutorials, training materials, and documentation. Its flagship products, including Snagit and Camtasia, are sold via licenses and subscriptions through direct online sales, enterprise licensing, and channel partners. The company serves global customers across corporate, education, and government sectors seeking to improve training, support, and knowledge sharing.
- Document Management & E-signature
- Knowledge Management & Collaboration
- Learning Management
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1987
- Headquarters
- East Lansing, United States of America
What 20 Arbolus experts think of TECHSMITH
NPS scores range from 5 to 10, with 71% of scores above 8, pointing to strong advocacy. Among those who reported, renewal intent is unanimous ('Yes'). The vast majority of users are in the MoreThan1Year implementation stage, demonstrating high stickiness. Key themes include positive sentiment, consistent adoption, and minimal churn signals from the available data.Overall Customer Sentiment: Positive
Who reviewed TECHSMITH
- C-Suite 53% (11)
- Director 21% (4)
- Manager 26% (5)
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Sentiment
55 Net Promoter Score, from 20 scored reviews- Promoters 13
- Passives 5
- Detractors 2
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 5.5/10 Average score from undecided customers
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