Telegram
Telegram is a cloud-based messaging platform that provides encrypted text, voice, and video communication, file sharing, and channels for individuals, communities, and organizations. It monetizes primarily through premium subscriptions and related value-added services while offering its core messaging service for free. The platform is used globally for personal communication, broadcasting, and group collaboration.
- Revenue
- $250.0M
- Employees
- 900
- Founded
- 2013
- Headquarters
- Dubai, United Arab Emirates
What 144 Arbolus experts think of Telegram
Telegram's NPS is highly positive, with the majority of users scoring 8-10. Renewal intent and stickiness are strong, especially among higher spenders and advanced users, with users citing reliability, speed, and ease of access as main advantages. Key qualitative themes are speed, ease of group management, fast file sharing, extensive bot support, and seamless cloud sync. Areas for improvement include better information organization, advanced thread management, spam filtering, and enhanced compliance features for business environments.Overall Customer Sentiment: Positive
Who reviewed Telegram
- C-Suite 56% (81)
- Director 15% (22)
- Manager 29% (42)
Employer names and spend open in the full report, along with the other 141 customers.
Everything 144 customers told us about Telegram.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 143 scored reviews- Promoters 96
- Passives 35
- Detractors 12
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 8 reviews, accumulated up to each month. Category median 50 across 8 companies.
Praised
- AI-Driven Workflow Automation
- Stronger Compliance and Admin Tools
- Enhanced Threading and Search
- Bot Automation Ecosystem
Criticised
- Spam, Ads, and Brand Trust
- Competitive Switching
- Regulatory and Compliance Pressures
- Poor Organization and Search
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 71% 7 answers
- 67% 6 answers
- 83% 6 answers
- 75% 4 answers
- 8.9/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by Telegram customers
Report
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