ToolsGroup B.V.
ToolsGroup is a supply chain planning and optimization software company that provides demand forecasting, inventory optimization, and replenishment planning solutions for manufacturers, distributors, and retailers. Its cloud-based platform uses advanced analytics and machine learning to help customers improve service levels, reduce inventory, and increase supply chain resilience. The company generates revenue through subscriptions and services for its SaaS and on-premise software offerings.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Industry-Specific ERP
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1993
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 5 Arbolus experts think of ToolsGroup B.V.
ToolsGroup's NPS scores cluster in the 7–9 range, with one significant detractor. Most customers would recommend the solution, citing reliable performance and efficiency gains, though some raise onboarding and integration challenges. Renewal intent includes both committed and uncertain stances, particularly from those with larger deployments. Stickiness is high among customers with more than a year of usage, while faster churn risk exists in recently onboarded, less-satisfied accounts. Key feedback highlights time savings, workflow reliability, and support, balanced against concerns over system complexity and incremental platform costs.Overall Customer Sentiment: Positive
Who reviewed ToolsGroup B.V.
- C-Suite 80% (4)
- Director 20% (1)
Employer names and spend open in the full report, along with the other 2 customers.
Everything 5 customers told us about ToolsGroup B.V..
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Nov 7
- May 4
- Jun 6
- Jul 6
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Praised
- Reliable Forecasting
- Consistency as Needs Scale
- Workflow Efficiency
- AI Enhancement
Criticised
- System Overhead
- Switching Barriers
- Onboarding Experience
- ERP Integration by Competitors
What customers say
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
Report
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