Touch Incentive
Touch Incentive is a Dutch provider of loyalty and incentive technology that helps brands and retailers design, manage, and operate customer loyalty programs, savings campaigns, and promotional incentives. It offers a modular platform, campaign management services, and fulfillment of rewards and premiums for B2C-focused companies. Revenue is generated through software licensing, campaign fees, and related services.
- Marketing Automation
- Marketplace & Booking Platforms
- Revenue
- $7.0M
- Employees
- 45
- Founded
- 1994
- Headquarters
- Amsterdam-Zuidoost, Netherlands
What 16 Arbolus experts think of Touch Incentive
NPS scores for Touch Incentive range from 2 to 10, with the majority of scores at or above 7. High NPS and renewal intent are most common among long-standing, high-spending clients in consultancy and brand management. Early-stage and pilot projects show lower certainty about renewal. Key positive feedback highlights operational efficiency and reliability in fulfilment, while main negatives reference integration challenges, cost concerns for low-volume users, and a relative lack of advanced analytics or AI-driven features. Overall Customer Sentiment: Positive
Who reviewed Touch Incentive
- C-Suite 75% (12)
- Director 19% (3)
- Manager 6% (1)
Employer names and spend open in the full report, along with the other 13 customers.
Everything 16 customers told us about Touch Incentive.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
6 Net Promoter Score, from 16 scored reviews- Promoters 3
- Passives 11
- Detractors 2
Praised
- Reduced Administration
- Operational Scalability
- Reliable Reward Fulfilment
- Programme-Level Analytics
Criticised
- Superior AI and Analytics Elsewhere
- Competitive Switching on Cost
- Integration Gaps and Manual Administration
- Cost Considerations for Small Campaigns
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 20% 5 answers
- 100% 2 answers
- 0% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
Top alternatives
Most weighed by Touch Incentive customers
Report
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use Touch Incentive
Do you use Touch Incentive at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 16 customers of Touch Incentive have already contributed
Takes a few minutes. Your identity stays anonymous.