Umbraco
Umbraco develops and maintains an open-source .NET-based content management system (CMS) and related cloud hosting and support services, enabling developers, agencies, and organizations to build and manage websites and digital experiences. The company generates revenue through paid cloud offerings, support subscriptions, and partner services around its open-source platform.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 150
- Founded
- 2003
- Headquarters
- Odense, Denmark
What 25 Arbolus experts think of Umbraco
NPS ranges from 3 to 10, with a median around 7.5. Promoters cite developer flexibility, cost, and ease of integration; detractors point to limited advanced features and occasional complexity in custom integrations. Renewal intent is strong among high spenders and large organizations but is mixed for lower spend brackets and mid-sized firms. Most customers are in the MoreThan1Year implementation stage, indicating mature deployments and stickiness, bolstered by routine content needs and multi-site use cases.Overall Customer Sentiment: Positive
Who reviewed Umbraco
- C-Suite 60% (15)
- Director 28% (7)
- Manager 12% (3)
Employer names and spend open in the full report, along with the other 22 customers.
Everything 25 customers told us about Umbraco.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
12 Net Promoter Score, from 25 scored reviews- Promoters 9
- Passives 10
- Detractors 6
Cumulative NPS by month
-1 over 6 months- Apr 8
- May 8
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 22 across 10 companies.
Praised
- Scalability for Multi-Site
- Cost and Customization Fit
- Flexible Developer Experience
- Migrating from Legacy Systems
Criticised
- Competitive Headless CMS
- Performance and Support Risks
- Switching Cost Sensitivity
- Integration Complexity Over Time
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 44% 9 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 5.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Umbraco customers
Report
More in Marketing & Advertising
Other companies in Marketing & Advertising with a customer report.
For people who use Umbraco
Do you use Umbraco at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 25 customers of Umbraco have already contributed
Takes a few minutes. Your identity stays anonymous.