Truvalue Labs, a FactSet company
Truvalue Labs, a FactSet company, provides environmental, social, and governance (ESG) data and analytics, using artificial intelligence to extract and score ESG signals from unstructured information for institutional investors and financial professionals. Its solutions are integrated into FactSet’s broader data and analytics platform and are sold via subscriptions and data feeds to asset managers, asset owners, and other capital markets participants.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $2.2B
- Employees
- 12,000
- Founded
- 1978
- Headquarters
- Norwalk, United States of America
What 15 Arbolus experts think of Truvalue Labs, a FactSet company
NPS scores are predominantly high, with the majority of responses at 7 and above—highlighting strong customer advocacy. Renewal intent is uniformly recorded as 'Yes' among those who provided it, especially among high-spend Influencers. Stickiness is reinforced by the fact that over 80% of respondents report engagement at the 'More Than 1 Year' implementation stage, signaling deep product entrenchment. The quantitative data suggests positive sentiment with long-standing customer contracts and few signs of churn or dissatisfaction.Overall Customer Sentiment: Positive
Who reviewed Truvalue Labs, a FactSet company
- C-Suite 53% (8)
- Director 27% (4)
- Manager 20% (3)
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Sentiment
26 Net Promoter Score, from 15 scored reviews- Promoters 6
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Apr 8
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 26 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
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