Twist Bioscience
Twist Bioscience is a synthetic biology company that manufactures and sells high-throughput, silicon-based DNA synthesis products, including genes, oligo pools, NGS tools, and DNA libraries, to biotechnology, pharmaceutical, industrial, and academic customers. It generates revenue by selling these DNA products and related services for applications such as drug discovery, diagnostics, data storage, and industrial biotech. The company also offers antibody discovery and DNA-based tools for biologics and therapeutic development.
- Revenue
- $290.0M
- Employees
- 1,200
- Founded
- 2013
- Headquarters
- South San Francisco, United States of America
What 12 Arbolus experts think of Twist Bioscience
NPS distribution is highly favorable, with 5 experts (NPS 9–10) and 3 at NPS 8; only one respondent reported a lower NPS of 6. Most high NPS scorers are associated with large and established companies. Renewal intent is predominantly positive among high spenders, with a minority (3) expressing uncertainty, all from lower spend or early-stage implementations. ~80% have been implemented for over a year, correlating with high stickiness and satisfaction. Positive sentiment is anchored in strong user satisfaction and repeat purchasing by large organizations.Overall Customer Sentiment: Positive
Who reviewed Twist Bioscience
- C-Suite 42% (5)
- Director 33% (4)
- Manager 25% (3)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 12 scored reviews- Promoters 7
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 9
- Mar 8
- Apr 9
- May 9
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 33% 3 answers
- 9.8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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