United Airlines
United Airlines is a major U.S.-based airline that provides domestic and international passenger air transportation services to consumers and businesses, along with cargo and freight services. The company generates revenue primarily through ticket sales, ancillary fees, cargo operations, and loyalty program partnerships. It operates a large global route network with hubs across the United States and alliances with partner airlines worldwide.
- Revenue
- $54.0B
- Employees
- 100,000
- Founded
- 1926
- Headquarters
- Chicago Loop, United States of America
What 7 Arbolus experts think of United Airlines
NPS distribution is strongly positive: 66% of responses are Promoters (NPS 9–10), 17% is Passive (NPS 7), and 17% is Detractor (NPS 5). Most users have an implementation stage of more than one year, and renewal intent, where available, is positive. Key quantitative themes: longevity of use, few detractors, and clustered high satisfaction scores.Overall Customer Sentiment: Positive
Who reviewed United Airlines
- C-Suite 86% (6)
- Director 14% (1)
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Sentiment
28 Net Promoter Score, from 7 scored reviews- Promoters 4
- Passives 1
- Detractors 2
Cumulative NPS by month
-1 over 5 months- Apr 9
- May 10
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 28 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 7/10 Average score from customers who will renew
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