United Rentals
United Rentals is a large equipment rental company that provides construction and industrial equipment, tools, and related services to contractors, industrial and commercial firms, utilities, municipalities, and homeowners across North America and select international markets. It generates revenue primarily through short- and long-term rentals, used equipment sales, and related services such as maintenance and safety training.
- Revenue
- $14.0B
- Employees
- 25,000
- Founded
- 1997
- Headquarters
- Stamford, United States of America
What 16 Arbolus experts think of United Rentals
NPS scores are strongly positive, with 85% of responses 9 or higher and only one detractor. Renewal intent is universally positive among high spenders and long-term users, while only a single pilot-stage customer expresses uncertainty. Stickiness is demonstrated by 77% of respondents reporting use for more than one year. Key themes are long-term satisfaction, loyalty among high spenders, and limited renewal risk. Overall Customer Sentiment: Positive
Who reviewed United Rentals
- C-Suite 71% (11)
- Director 14% (2)
- Manager 14% (2)
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Sentiment
50 Net Promoter Score, from 16 scored reviews- Promoters 11
- Passives 2
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 4 answers
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 2/10 Average score from undecided customers
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