UPS Supply Chain Solutions
UPS Supply Chain Solutions is the logistics and supply chain management division of UPS, providing freight forwarding, contract logistics, warehousing, customs brokerage, and transportation management services for businesses globally. It serves industries such as healthcare, retail, industrial, and high tech, helping customers manage complex global supply chains and optimize distribution. The unit generates revenue through fees for logistics services, value‑added warehousing, and transportation management across air, ocean, ground, and multimodal networks.
- Transportation & Fleet Management
- Warehouse Management
- IT Consulting & Implementation
- Revenue
- $15.0B
- Employees
- 80,000
- Founded
- 2002
- Headquarters
- Atlanta, United States of America
What 24 Arbolus experts think of UPS Supply Chain Solutions
NPS scores are highly positive, with 47% scoring 9-10, 35% scoring 8, and only 18% below 8. Renewal intent is predominantly positive among high-spend and long-term customers, with only isolated uncertainty or lack of intent seen among low spend users. 82% of customers report more than one year of use, highlighting strong stickiness. Key themes include high satisfaction, longevity, and value among enterprise users, with minor pockets of uncertainty largely related to offboarding or modest spend. Overall Customer Sentiment: Positive
Who reviewed UPS Supply Chain Solutions
- C-Suite 71% (17)
- Director 25% (6)
- Manager 4% (1)
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Sentiment
16 Net Promoter Score, from 24 scored reviews- Promoters 8
- Passives 12
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 8 answers
- 33% 3 answers
- 100% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
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