UST Global
UST is a global digital transformation and IT services company that provides consulting, software engineering, cloud, cybersecurity, and business process services to enterprises across industries such as healthcare, retail, banking, and manufacturing. It helps clients modernize legacy systems, build and manage digital products and platforms, and operate technology infrastructure at scale, typically through long-term outsourcing and project-based engagements. Revenue is generated from professional services, managed services, and technology solutions delivered on a global delivery model.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $1.5B
- Employees
- 33,000
- Founded
- 1999
- Headquarters
- Bengaluru, India
What 23 Arbolus experts think of UST Global
NPS scores are clustered between 7-9, with the majority at 8. 40% of respondents report an NPS of 8, and 15% report a 9, indicating generally positive sentiment. Renewal intent is high among larger, longer-tenured customers, especially those spending over $200K. Stickiness is strong, with most customers in the MoreThan1Year implementation stage. Key themes from the data include multi-year commitment and increasing value realization over time.Overall Customer Sentiment: Positive
Who reviewed UST Global
- C-Suite 70% (16)
- Director 26% (6)
- Manager 4% (1)
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Sentiment
13 Net Promoter Score, from 23 scored reviews- Promoters 4
- Passives 18
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 33% 12 answers
- 67% 6 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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