Arbolus Intelligence

Verkada

verkada.com · San Mateo, United States of America

Verkada is a physical security and building management technology company that provides cloud-managed video security cameras, access control, environmental sensors, alarms, and workplace management solutions for commercial, education, government, and enterprise customers. Its platform combines on‑premise devices with a centralized cloud software interface to help organizations monitor facilities, manage access, and respond to incidents. Verkada generates revenue by selling its hardware devices along with recurring software licenses and services.

  • IoT & Edge Platforms
  • Cloud Infrastructure & Hosting
Listed in
Revenue
$600.0M
Employees
2,100
Founded
2016
Headquarters
San Mateo, United States of America

What 25 Arbolus experts think of Verkada

NPS distribution is heavily skewed positive, featuring multiple scores of 9 and 10, indicative of high satisfaction. The majority of experts signal renewal intent, with only a minority expressing uncertainty or low commitment. Most respondents are in the MoreThan1Year implementation stage, reinforcing stickiness. Primary feedback themes highlight centralized management, scalability, and ease of use as strengths, while cost and the prospect of better AI integration surface as areas for improvement. Overall Customer Sentiment: Positive.

Who reviewed Verkada

Total customers 25 23 current · 2 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 80% (20)
  • Director 20% (5)
Finance Leader C-Suite NPS 10 Submitted Mar 2026
Other Generalist C-Suite NPS 8 Will renew Submitted Aug 2026
Executive Director NPS 9 Will renew Submitted Jun 2024

Employer names and spend open in the full report, along with the other 22 customers.

Everything 25 customers told us about Verkada.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

48 Net Promoter Score, from 25 scored reviews
  • Promoters 14
  • Passives 9
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 48 across 3 companies.

Praised

  • Seamless Multi-Platform Integration
  • Cost Optimization
  • AI-Driven Proactivity
  • Centralized Cloud Management

Criticised

  • Cost Sensitivity
  • AI Implementation Gaps
  • Integration Limitations
  • Integration Gaps with Ecosystem

What customers say

Centralized Cloud Management
“I value the reliable, scalable cloud-based access control system, which lets us manage multiple sites remotely, saving time and reducing admin work.”
Remote Administration
“Remote management is becoming more critical as organizations move away from on-premise systems—the platform delivers well here.”
Flexibility and Scalability
“The platform’s flexibility allows us to easily expand and manage access for various buildings without needing on-site engineers.”

Renewal intent

Plan to renew 81%
  • Will renew 13
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 83% 12 answers
  • Director 75% 4 answers
  • 8.4/10 Average score from customers who will renew
  • 6.7/10 Average score from undecided customers

Top alternatives

Most weighed by Verkada customers

Report

Customer Report - Oct 2026 Oct 2026 25 + 4

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