VikingCloud

vikingcloud.com · Chicago Loop, United States of America

VikingCloud provides cybersecurity, compliance, and managed security services to merchants, payment processors, and enterprises, with a focus on PCI compliance, vulnerability scanning, and continuous security monitoring. The company offers cloud-based platforms and managed services that help organizations identify security risks, meet regulatory requirements, and protect payment and customer data. Its revenue comes from recurring subscriptions, assessments, and professional services engagements.

  • Cybersecurity Services
  • Managed IT & Cloud Services
Revenue
$220.0M
Employees
1,200
Founded
2021
Headquarters
Chicago Loop, United States of America

What 9 Arbolus experts think of VikingCloud

NPS scores are mixed, with a spread from 2 to 8 (average in the lower-middle range). Most responses fall within the 5-7 range, reflecting neutral to slightly positive sentiment. Renewal intent is predominantly Not Sure, with only one clear Yes and one No. Implementation stages are distributed: roughly 44% have been using VikingCloud for more than a year, 22% in less than a year, and the remainder in onboarding or unspecified. Key themes include ambiguous satisfaction and uncertain loyalty.Overall Customer Sentiment: Neutral

Who reviewed VikingCloud

Total customers 9 9 current · 0 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 89% (8)
  • Director 11% (1)
Security Leader C-Suite NPS 5 Not renewing
Founder C-Suite NPS 7 Undecided
Executive C-Suite NPS 2

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Sentiment

-55 Net Promoter Score, from 9 scored reviews
  • Promoters 0
  • Passives 4
  • Detractors 5

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 17%
  • Will renew 1
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 17% 6 answers
  • 7/10 Average score from customers who will renew
  • 6.3/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

For people who use VikingCloud

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