VISTAIR
Vistair is a UK-based provider of aviation safety, compliance, and document management software used by airlines, cargo operators, and defense organizations to manage operational manuals, safety reporting, and regulatory requirements. Its cloud-based platforms help flight operations, engineering, and safety teams digitize documentation, streamline safety management systems, and maintain compliance with aviation regulators. The company generates revenue through subscription and service fees for its software solutions and related implementation and support services.
- Aviation & Aerospace Software
- Document Management & E-signature
- IT Consulting & Implementation
- Revenue
- $28.0M
- Employees
- 180
- Founded
- 2001
- Headquarters
- Bristol, United Kingdom
What 8 Arbolus experts think of VISTAIR
NPS distribution is positive overall, with 67% of responses scoring 8 or higher and no scores below 7. Renewal intent is strong among users, with 100% user personas indicating willingness to renew; influencers are more uncertain, with 50% responding Not Sure. All but one respondent reported more than one year of implementation, suggesting substantial stickiness. There is a positive correlation between longer implementation and favorable sentiment, with aviation users especially demonstrating satisfaction through both NPS and renewal intent.Overall Customer Sentiment: Positive
Who reviewed VISTAIR
- C-Suite 50% (4)
- Director 25% (2)
- Manager 25% (2)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 5
- Detractors 0
Cumulative NPS by month
-1 over 5 months- May 9
- Jul 8
- Feb 8
- Feb 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 22 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 3 answers
- 50% 2 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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