WatchGuard Technologies
WatchGuard Technologies is a cybersecurity company that provides network security, secure Wi‑Fi, multi-factor authentication, endpoint protection, and extended detection and response (XDR) solutions for small and midsize businesses and distributed enterprises. It sells hardware appliances, cloud-managed security services, and software subscriptions primarily through channel partners and managed service providers. The company focuses on simplifying advanced security management for organizations with limited in-house security resources.
- Network & Cloud Security
- Endpoint & Device Security
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 1,300
- Founded
- 1996
- Headquarters
- Seattle, United States of America
What 38 Arbolus experts think of WatchGuard Technologies
The NPS for WatchGuard skews positively, with the majority of scores in the 8–10 range, indicating strong client satisfaction. Renewal intent is also high, with most high spenders and influential roles (IT and Security leaders) stating intent to renew, though some uncertainty exists in lower spend or pilot-stage customers. Stickiness is underscored by a majority having implemented WatchGuard for more than a year, though a handful have offboarded or are considering alternatives. Key positive feedback includes ease of management, centralized visibility, and solid value; areas for improvement are deeper reporting, integration, and complexity for higher-tier enterprise requirements.Overall Customer Sentiment: Positive
Who reviewed WatchGuard Technologies
- C-Suite 70% (27)
- Director 24% (9)
- Manager 5% (2)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about WatchGuard Technologies.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
21 Net Promoter Score, from 38 scored reviews- Promoters 15
- Passives 16
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 10 reviews, accumulated up to each month. Category median 30 across 10 companies.
Praised
- AI-Driven SOC Automation
- Smarter Cross-Tenant Correlation and Reporting
- Unified Security Platform Value
- Strong Price-to-Performance
Criticised
- Evolving Ecosystem and Integration Demands
- Competitive Feature Pressure
- Vendor Switch Triggers
- Reporting and Configuration Complexity
What customers say
Renewal intent
Plan to renew 52%Plan to renew, by seniority
- 46% 13 answers
- 43% 7 answers
- 100% 2 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by WatchGuard Technologies customers
Report
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