Arbolus Intelligence

Web3Auth

web3auth.io · Singapore, Singapore

Web3Auth provides a non-custodial authentication and key management infrastructure that allows developers to embed simple, Web2-style logins (such as social, email, and device logins) into Web3 applications while maintaining decentralized security. Its SDKs and APIs are used by blockchain apps, wallets, and enterprises to onboard users without seed phrases, and it generates revenue through usage-based and enterprise subscription plans for its authentication platform.

  • Identity & Access Management
  • API Management & Integration
Listed in
Revenue
$8.0M
Employees
80
Founded
2019
Headquarters
Singapore, Singapore

What 7 Arbolus experts think of Web3Auth

NPS scores are exceptionally strong, with all but one expert rating above 9 and the remaining rating a 7. Most experts indicate high future renewal intent and satisfaction with user onboarding, security, and developer experience. Experts highlight positives such as embedded UX, simple integration, and multi-chain support. Weaknesses cited are customization limits, vendor lock-in risk, and long-term cost scalability. The majority are fully adopted (>1 year), indicating strong stickiness. Overall Customer Sentiment: Positive

Who reviewed Web3Auth

Total customers 7 6 current · 1 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 50% (4)
  • Director 25% (2)
  • Manager 25% (2)
Operations Analyst C-Suite NPS 9 Submitted Sep 2026
Not specified C-Suite NPS 9 Will renew Submitted Aug 2026
Other Generalist Director NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 4 customers.

Everything 7 customers told us about Web3Auth.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

85 Net Promoter Score, from 7 scored reviews
  • Promoters 6
  • Passives 1
  • Detractors 0

Cumulative NPS by month

+1 over 3 months
  • Jul 8
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 85 across 1 companies.

Praised

  • Customization and Security Upgrades
  • Tiered Infrastructure and Feature Growth
  • Expansion through Additional Chains
  • Multi-Chain Support and Security

Criticised

  • AI Disruption and Infrastructure Shift
  • Reliability and Performance Risks
  • Competitors' Pricing and Features
  • Customization Limitations

What customers say

Multi-Chain Support and Security
“Web3Auth supports multiple blockchain networks and offers strong authentication options without compromising security.”
Simple Onboarding and Embedded Wallets
“I rely on Web3Auth for its secure embedded wallets and simple onboarding, which let users avoid managing seed phrases.”
Developer Experience and Integration
“The main reasons for choosing Web3Auth were the ease of integration and a good developer experience.”

Renewal intent

Plan to renew 100%
  • Will renew 3
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Not specified 100% 2 answers
  • 9.3/10 Average score from customers who will renew

Report

Customer Report - Sep 2026 Sep 2026 7 + 0

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