WebID Solutions GmbH
WebID Solutions GmbH provides digital identity verification and e-signature solutions that enable banks, financial services providers, e-commerce companies and other regulated industries to perform legally compliant online identification of customers. Its platform offers video identification, automated identity checks, and qualified electronic signatures that help clients meet KYC and AML requirements while digitizing onboarding processes. The company generates revenue through software licensing, transaction-based fees, and related identity services sold to enterprise customers.
- Identity & Access Management
- Fraud Detection & Prevention
- Revenue
- $25.0M
- Employees
- 200
- Founded
- 2012
- Headquarters
- Berlin Treptow, Germany
What 9 Arbolus experts think of WebID Solutions GmbH
NPS scores for WebID Solutions range from 3 to 9, indicating a wide span in customer sentiment with roughly half expressing strong satisfaction (NPS 8-9) and several expressing concern or mild disappointment (NPS 3-5). Renewal intentions are mixed: high-spending, compliance-focused organizations show tentative optimism about renewal (sometimes conditioned on future regulatory frameworks or product improvements) while lower spenders or those in pilot/offboarding phases are more likely to switch or not renew. Stickiness data is split, with users in long-term adoption stages (more than 1 year) citing compliance needs as the main reason for retention; those offboarding or in pilot phases note cost, lack of automation, or scalability as push factors. Common themes highlight excellent customer support and compliance reliability, offset by frustration with pricing, scalability, and penalties.Overall Customer Sentiment: Neutral
Who reviewed WebID Solutions GmbH
- C-Suite 100% (9)
Employer names and spend open in the full report, along with the other 6 customers.
Everything 9 customers told us about WebID Solutions GmbH.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-22 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 3
- Detractors 4
Cumulative NPS by month
+0 over 4 months- Mar 6
- Aug 6
- Dec 6
- Feb 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -22 across 1 companies.
Praised
- Fallback Solution for Non-Standard Users
- Regulatory Compliance for Mission-Critical Processes
- Responsive and Professional Support
- Broader International Rollout
Criticised
- Slow Technical and Regulatory Adaptation
- Limited International Penetration
- Scalability Limitations and Pricing Pressure
- Risk from Regulatory Change
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 44% 9 answers
- 7.8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
Report
More in Security & Compliance and Financial Services & Payments
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