VIRUSTOTAL
VirusTotal operates an online malware scanning and threat intelligence platform that aggregates results from dozens of antivirus engines, URL scanners, and file analysis tools to detect malicious content. Security teams, researchers, and enterprises use the service and its APIs to analyze files, URLs, and domains, and to integrate threat intelligence into their security workflows. The company generates revenue through premium APIs, enterprise threat intelligence products, and commercial subscriptions.
- Security Operations (SIEM/SOAR)
- Application & Code Security
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2004
- Headquarters
- Barcelona, Spain
What 18 Arbolus experts think of VIRUSTOTAL
NPS is overwhelmingly positive, with over 70% of experts giving a 10/10 and the remainder rating 7 to 9. Renewal intent is strong among high-spending, enterprise users, while privacy and price sensitivity are the main concerns for solo or boutique firms. Experts consistently praise detection breadth, speed, and the reputation system, though privacy gaps and API pricing are repeated challenges. Stickiness is exceptionally high, with all respondents indicating active usage for more than a year. Overall Customer Sentiment: Positive
Who reviewed VIRUSTOTAL
- C-Suite 60% (11)
- Director 13% (2)
- Manager 27% (5)
Employer names and spend open in the full report, along with the other 15 customers.
Everything 18 customers told us about VIRUSTOTAL.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
72 Net Promoter Score, from 18 scored reviews- Promoters 14
- Passives 3
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Apr 10
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 63 across 2 companies.
Praised
- Unmatched Multi-Engine Coverage
- Community-Driven Ecosystem
- Breadth and Pivoting for Incident Response
- Mid-Tier Option for Small Firms
Criticised
- Privacy Gaps for Sensitive Data
- Verdict Interpretation and Result Freshness
- Enterprise API Pricing Concerns
- AI-Based Detection as a Potential Displacer
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 3 answers
- 8.5/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
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Report
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