Vitrolife
Vitrolife is a medical technology company that develops, manufactures, and sells products and systems used in assisted reproductive technologies (ART), including IVF culture media, lab equipment, and genetic testing solutions for fertility clinics and hospitals worldwide. The company generates revenue by selling consumables, instruments, and services that support the entire IVF treatment workflow, from gamete handling to embryo culture and cryopreservation. Its customers are primarily fertility clinics, laboratories, and healthcare providers specializing in reproductive medicine.
- Revenue
- $420.0M
- Employees
- 1,200
- Founded
- 1994
- Headquarters
- Sweden
What 9 Arbolus experts think of Vitrolife
NPS scores are overwhelmingly positive, with seven scores of 9–10 (Promoters) and only one score of 7 (Passive). Renewal intent is universal among those who reported, all indicating 'Yes'. There is a dominant trend for implementation stages exceeding one year, underscoring product stickiness and embeddedness. Themes from the quantitative data converge around consistency in satisfaction, high likelihood of continued adoption, and entrenched product use in core workflows.Overall Customer Sentiment: Positive
Who reviewed Vitrolife
- C-Suite 89% (8)
- Manager 11% (1)
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Sentiment
77 Net Promoter Score, from 9 scored reviews- Promoters 7
- Passives 2
- Detractors 0
Cumulative NPS by month
-1 over 3 months- Jan 10
- May 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 77 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 4 answers
- 9.3/10 Average score from customers who will renew
For people who use Vitrolife
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