Werfen
Werfen is a global medical diagnostics company that develops, manufactures, and distributes specialized in vitro diagnostic instruments, reagents, and data management solutions, primarily for hemostasis, acute care diagnostics, and autoimmunity testing. It sells to hospitals, clinical laboratories, and blood banks worldwide through a mix of direct sales and distributors. The company generates revenue from equipment sales, consumables, and related services and support contracts.
- Revenue
- $2.0B
- Employees
- 7,500
- Founded
- 1966
- Headquarters
- L'Hospitalet de Llobregat, Spain
What 5 Arbolus experts think of Werfen
NPS distribution is highly favorable, with 40% of respondents scoring NPS 10 and 60% scoring NPS 9. 100% of respondents with available data indicate a strong renewal intent. All expert responses reflect more than 1 year in implementation, signaling high stickiness and mature usage. The overwhelming positive scores and uniform renewal intention across both high and low spenders underscore entrenched satisfaction and minimal churn risk. Overall Customer Sentiment: Positive.
Who reviewed Werfen
- C-Suite 60% (3)
- Director 20% (1)
- Manager 20% (1)
Employer names and spend open once the report publishes.
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Sentiment
100 Net Promoter Score, from 5 scored reviews- Promoters 5
- Passives 0
- Detractors 0
Cumulative NPS by month
-1 over 5 months- Sep 10
- Nov 10
- Feb 10
- May 10
- Jun 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 100 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 100% 1 answer
- 9.3/10 Average score from customers who will renew
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