Zoetis

zoetis.com · Parsippany, United States of America

Zoetis is a global animal health company that discovers, develops, manufactures, and commercializes medicines, vaccines, diagnostics, and related services for livestock and companion animals. It serves veterinarians, livestock producers, and pet owners worldwide through a mix of direct sales, distributors, and e-commerce channels. The company generates revenue by selling pharmaceutical products, vaccines, diagnostics, and other animal health solutions, as well as providing technical and consulting services.

Revenue
$8.4B
Employees
13,700
Founded
1952
Headquarters
Parsippany, United States of America

What 8 Arbolus experts think of Zoetis

NPS scores are consistently high, with 71% providing scores of 10 and the remainder at 8 or 9. The overwhelming majority intend to renew, with just one stating non-renewal. All customers report usage for over a year, indicating strong stickiness. High sentiment is tied to significant spend levels, with loyalty evident in both large and small customers.Overall Customer Sentiment: Positive

Who reviewed Zoetis

Total customers 8 8 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 100% (8)
Revenue Leader C-Suite NPS 10
Revenue Executive C-Suite NPS 10 Will renew
Operations Leader C-Suite NPS 10 Will renew

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Sentiment

75 Net Promoter Score, from 8 scored reviews
  • Promoters 6
  • Passives 2
  • Detractors 0

Cumulative NPS by month

+1 over 4 months
  • Sep 8
  • Apr 9
  • Jun 10
  • Jul 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 75 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 80%
  • Will renew 4
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • 9/10 Average score from customers who will renew
  • 9/10 Average score from customers not renewing

For people who use Zoetis

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