Abbott
Abbott is a global healthcare company that develops, manufactures, and markets medical devices, diagnostics, branded generic pharmaceuticals, and nutritional products for hospitals, clinics, laboratories, and consumers. It generates revenue through the sale of products such as diagnostic testing systems, cardiovascular and diabetes care devices, pediatric and adult nutrition brands, and established pharmaceuticals across more than 160 countries. Its customers include healthcare providers, governments, distributors, and retail channels.
- Revenue
- $43.9B
- Employees
- 114,000
- Founded
- 1888
- Headquarters
- United States of America
What 48 Arbolus experts think of Abbott
The NPS distribution is heavily weighted toward high scores, with 35% giving 9-10, 45% scoring 7-8, and only 10% at a 5 or lower. Renewal intent is mostly positive among those disclosing it, with mid/high spenders affirming continued usage, and only a few expressing uncertainty. Stickiness is high: over 70% are at the MoreThan1Year implementation stage, and pilots are minimal. These patterns reflect a consistent positive customer experience and strong strategic integration in customer operations.Positive
Who reviewed Abbott
- C-Suite 74% (36)
- Director 19% (9)
- Manager 6% (3)
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Sentiment
47 Net Promoter Score, from 48 scored reviews- Promoters 28
- Passives 15
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 47 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 18 answers
- 83% 6 answers
- 100% 1 answer
- 100% 1 answer
- 8.9/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
For people who use Abbott
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