Zimmer
Zimmer Biomet is a global medical device company that designs, manufactures, and markets orthopedic implants, surgical robotics, biologics, and related surgical products for hospitals and healthcare providers. Its portfolio focuses on joint replacement, sports medicine, spine, craniomaxillofacial, dental, and other musculoskeletal treatments, generating revenue primarily through product sales and related services worldwide.
- Revenue
- $7.2B
- Employees
- 20,000
- Founded
- 1927
- Headquarters
- Warsaw, United States of America
What 35 Arbolus experts think of Zimmer
NPS is weighted positive, with 55% scoring 8 or higher (many 9–10), though some Users report low NPS (1–5, 18%) and infrequent negative sentiment is present, particularly among those in early or offboarding stages. Renewal intent shows a split between Influencers (more guarded or non-committal) and enthusiastic smaller Users. Stickiness is very high: 80% of insights report implementation over 1 year, with few in pilot or offboarding. Key themes: strong satisfaction in established accounts, but renewal and churn risk for a minority. Overall Customer Sentiment: Positive
Who reviewed Zimmer
- C-Suite 77% (27)
- Director 23% (8)
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Sentiment
14 Net Promoter Score, from 35 scored reviews- Promoters 13
- Passives 14
- Detractors 8
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 7
- Aug 7
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 30%Plan to renew, by seniority
- 22% 9 answers
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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