XIAOMI
Xiaomi is a global consumer electronics and smart manufacturing company that designs, develops, and sells smartphones, smart home devices, wearables, and other connected hardware, along with its MIUI software and internet services. It distributes products through online and offline retail channels and monetizes via hardware sales, software, and value‑added digital services. The company serves mass‑market consumers worldwide, with a strong presence in China, India, and Europe.
- Revenue
- $38.0B
- Employees
- 33,000
- Founded
- 2010
- Headquarters
- Beijinglu, China
What 11 Arbolus experts think of XIAOMI
NPS scores are strong, with 60% of responses at 9 or 10. Renewal intent is generally positive, with Influencers showing the highest renewal rates. Most customers are in the Pilot or LessThan1Year implementation stages, indicating early adoption. High sentiment is driven by recent positive experiences and anticipated value from the platform.Overall Customer Sentiment: Positive
Who reviewed XIAOMI
- C-Suite 56% (6)
- Director 44% (5)
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Sentiment
54 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Jan 8
- Apr 8
- May 8
- Jun 9
- Jul 9
- Aug 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 54 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 33% 3 answers
- 75% 4 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
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