West Pharmaceutical Services
West Pharmaceutical Services is a global manufacturer of injectable pharmaceutical and healthcare packaging components and delivery systems, supplying items such as stoppers, seals, syringes, and self-injection systems to drug and biologics manufacturers. The company generates revenue by designing, producing, and selling these containment and delivery products, as well as providing related contract manufacturing and analytical services to pharmaceutical, biotechnology, and medical device companies.
- Revenue
- $3.0B
- Employees
- 10,400
- Founded
- 1923
- Headquarters
- Exton, United States of America
What 7 Arbolus experts think of West Pharmaceutical Services
NPS distribution skews positively, with multiple scores of 8 and a 10, and only a single low outlier. All experts report long-term implementation (>1 year). Renewal intent is generally positive, with some ambiguity among influencers. Key themes are strong product stickiness and satisfaction offset by pockets of uncertainty. Overall Customer Sentiment: Positive
Who reviewed West Pharmaceutical Services
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
-14 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 4 months- Jul 8
- Jan 8
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 2 answers
- 100% 1 answer
- 6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
For people who use West Pharmaceutical Services
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