WB Mason
W.B. Mason is a business products distributor that supplies office furniture, janitorial and sanitation supplies, breakroom products, technology accessories, and traditional office supplies to commercial, government, and institutional customers across the United States. The company operates through a regional branch network and e-commerce platform, generating revenue by selling and delivering these products directly to businesses. It also offers value-added services such as next-day delivery and customized account management for mid-market and enterprise clients.
- Revenue
- $2.5B
- Employees
- 2,000
- Founded
- 1898
- Headquarters
- Brockton, United States of America
What 8 Arbolus experts think of WB Mason
The NPS distribution is moderately positive, ranging from 7 to 9 among all experts, suggesting generally good satisfaction. Renewal intent data is limited, with only one expert indicating "Not Sure". Stickiness is high, with 71% (5 out of 7) reporting use of WB Mason for more than one year, supporting evidence of loyalty and established vendor relationships. Key themes include consistent long-term usage and positive sentiment, but with emerging questions about future renewal in higher spend categories.Overall Customer Sentiment: Positive
Who reviewed WB Mason
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 5
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jan 8
- Feb 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 37 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 1 answer
- 7/10 Average score from undecided customers
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