Xceedance
Xceedance is a global consulting and managed services company focused on the insurance industry, providing technology, operations, and analytics support to insurers, reinsurers, brokers, and MGAs. The company offers services such as policy administration, underwriting support, claims operations, actuarial and data analytics, and digital transformation solutions, typically delivered on a managed services or project basis. Its revenue comes from long-term outsourcing engagements, technology implementation projects, and advisory services for insurance enterprises worldwide.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $220.0M
- Employees
- 3,800
- Founded
- 2013
- Headquarters
- Boston, United States of America
What 8 Arbolus experts think of Xceedance
The NPS distribution is concentrated in the 7-8 range, with no strong detractor scores reported. Renewal intent is split, with 33% of respondents indicating 'Yes' and 67% indicating 'Not Sure', suggesting moderate satisfaction but increased ambiguity about future partnership. Stickiness appears higher among high spenders and those with deployments exceeding one year, while recent or non-disclosed spend correlates with less certainty around renewal. Key quantitative themes include steady product satisfaction but room for improvement in renewal confidence and value delivery in the long term.Overall Customer Sentiment: Neutral
Who reviewed Xceedance
- C-Suite 88% (7)
- Director 12% (1)
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Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 0
- Passives 6
- Detractors 2
Cumulative NPS by month
-1 over 4 months- Mar 8
- Dec 8
- Jan 8
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 17% 6 answers
- 100% 1 answer
- 7.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
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