Xcenda
Xcenda is a healthcare consulting and market access firm that helps pharmaceutical, biotechnology, and medical device companies demonstrate the clinical, economic, and humanistic value of their products. It provides services such as health economics and outcomes research, market access strategy, reimbursement consulting, and patient support program design to support product commercialization and payer engagement. Xcenda generates revenue through professional consulting engagements and outsourced services for life sciences manufacturers and healthcare stakeholders.
- IT Consulting & Implementation
- Revenue
- $180.0M
- Employees
- 600
- Founded
- 1995
- Headquarters
- Gaithersburg, United States of America
What 13 Arbolus experts think of Xcenda
NPS scores are exceptionally strong (73% Promoters with scores of 9–10), reflecting high satisfaction among both Users and Influencers. The renewal intent is universal (all but one response indicate ongoing or certain renewal, one respondent is not sure), with most customers embedded at the more than 1 year implementation stage, signaling stickiness. High spenders correspond with high NPS and renewal, showing satisfaction aligns with investment. Overall Customer Sentiment: Positive
Who reviewed Xcenda
- C-Suite 54% (7)
- Director 38% (5)
- Manager 8% (1)
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Sentiment
53 Net Promoter Score, from 13 scored reviews- Promoters 8
- Passives 4
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Mar 8
- Apr 9
- May 9
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 27 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 100% 6 answers
- 100% 3 answers
- 0% 1 answer
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Xcenda customers
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