zakipoint Health
zakipoint Health is a healthcare analytics and care management company that provides self-insured employers, TPAs, and brokers with a platform to analyze medical and pharmacy claims, identify high-cost risks, and engage members with targeted interventions. Its solutions combine data integration, predictive analytics, and member engagement tools to reduce healthcare costs and improve outcomes for employee populations. The company generates revenue through subscription and service fees for its software platform and analytics-driven care management programs.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $9.0M
- Employees
- 55
- Founded
- 2013
- Headquarters
- Jersey City, United States of America
What 5 Arbolus experts think of zakipoint Health
NPS distribution ranges from 4 (detractor) to 9 (promoter), with higher NPS and positive renewal intent seen among high spenders who have used zakipoint Health for over a year. Accounts with less than one year or in offboarding stages show lower NPS and uncertain renewal. 60% of customers are promoters or passives, and 40% are detractors or at risk. Stickiness is highest among influencers with multi-year use and substantial spend. Overall Customer Sentiment: Neutral-Positive.
Who reviewed zakipoint Health
- C-Suite 40% (2)
- Director 60% (3)
Employer names and spend open once the report publishes.
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Sentiment
-20 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 2
- Detractors 2
Cumulative NPS by month
-1 over 3 months- Apr 7
- Jun 6
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 100% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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