Zap Technology, Ltd.
Zap Technology, Ltd. (trading as ZAP) provides data management and analytics software that automates the integration of data from ERP, CRM, and other business systems into data warehouses and analytics models for mid-market and enterprise customers. Its platform helps organizations rapidly build and maintain data warehouses, data models, and reports, primarily around Microsoft Dynamics, Sage, and other ERP ecosystems. The company generates revenue through software licensing and subscriptions, plus related services and support.
- Data Integration & ETL
- Business Intelligence & Dashboards
- Data Warehousing & Lakes
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2001
- Headquarters
- Witney, United Kingdom
What 6 Arbolus experts think of Zap Technology, Ltd.
NPS scores range broadly from 2 to 10, with an average in the moderate+/neutral band but positive outliers among long-tenured users. Renewal intent is Yes only for those with established use (>1 year) or extremely high spend, whereas customers in pilot or early adoption express uncertainty or negative renewal intent. Stickiness is low during pilot (29%), moderate in less than 1 year (29%), and higher in more than 1 year implementations (29%). Key themes include the importance of early stage success driving advocacy and renewal.Overall Customer Sentiment: Neutral
Who reviewed Zap Technology, Ltd.
- C-Suite 67% (4)
- Director 33% (2)
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Sentiment
-33 Net Promoter Score, from 6 scored reviews- Promoters 0
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 5 months- May 6
- Jun 6
- Jul 7
- Apr 7
- Jun 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 33% 3 answers
- 0% 2 answers
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
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