ZF
ZF Friedrichshafen AG is a global automotive technology supplier that designs and manufactures driveline, chassis, active and passive safety systems, and electronics for passenger cars, commercial vehicles, and industrial applications. The company sells components and integrated systems to vehicle manufacturers and aftermarket customers worldwide, generating revenue through product sales, services, and spare parts. It also develops software and digital solutions to support vehicle motion control, electrification, and automated driving.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $46.0B
- Employees
- 165,000
- Founded
- 1915
- Headquarters
- Friedrichshafen, Germany
What 21 Arbolus experts think of ZF
NPS scores are overwhelmingly positive, with 73% of respondents rating 8 or higher and 27% giving a 10. Renewal intent is positive, with at least 50% (where stated) confirming intent to renew and only a single clear indication of non-renewal. Adoption is characterized by sticky, long-term commitments, with over 80% in use more than one year and minimal representation in the pilot or doubt phase. The main themes reflected are satisfaction with service consistency and solution fit.Overall Customer Sentiment: Positive
Who reviewed ZF
- C-Suite 50% (11)
- Director 33% (7)
- Manager 17% (4)
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Sentiment
47 Net Promoter Score, from 21 scored reviews- Promoters 13
- Passives 5
- Detractors 3
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 47 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 33% 6 answers
- 50% 2 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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