Zipline International

flyzipline.com · South San Francisco, United States of America

Zipline International designs, manufactures, and operates autonomous drone delivery systems that transport medical supplies, consumer goods, and other small packages for governments, health systems, and commercial partners. The company builds and runs distribution centers, aircraft, and logistics software, charging customers through service contracts and delivery fees. Its operations focus on improving last-mile logistics in regions with challenging infrastructure as well as urban and suburban markets in developed countries.

Revenue
$150.0M
Employees
1,500
Founded
2014
Headquarters
South San Francisco, United States of America

What 5 Arbolus experts think of Zipline International

NPS responses are strongly positive among established users with scores of 8 or 9 for 80% of cases, and only one offboarding user reporting 6. Renewal intent is only captured for one respondent (high spend, pilot, not sure), but implementation durations suggest long-term adoption is typical for most users. Stickiness is high: 60% have used the solution for more than one year, 40% are still in the pilot stage.Overall Customer Sentiment: Positive

Who reviewed Zipline International

Total customers 5 4 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 40% (2)
  • Director 60% (3)
Strategy Leader Director NPS 9
Marketing Manager Director NPS 8
Operations Leader C-Suite NPS 6

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Sentiment

40 Net Promoter Score, from 5 scored reviews
  • Promoters 3
  • Passives 1
  • Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 1 answer
  • 9/10 Average score from undecided customers

For people who use Zipline International

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