ABM Industries
ABM Industries is a facility services company that provides janitorial, engineering, parking, security, HVAC and mechanical, electrical, and other building maintenance and support services to commercial, industrial, education, healthcare, and government clients. It operates through a mix of contract-based onsite services and integrated facility management solutions across the U.S. and internationally. The company generates revenue primarily from long-term service contracts and project-based work for large properties and portfolios.
- Revenue
- $7.8B
- Employees
- 100,000
- Founded
- 1909
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of ABM Industries
NPS scores range from 1 (detractor, low spend) to 10 (promoter, high spend), with a clustering of scores at 7-9 across the majority. Renewal intent is affirmative for the highest-value account and not sure for the smallest, with others unreported. Most experts have been with ABM solutions for more than one year, indicating stable engagement, with only one reporting less than a year. Key themes include higher satisfaction and renewal likelihood among high spenders, and uncertainty in lower spend/less-tenured accounts.Overall Customer Sentiment: Positive
Who reviewed ABM Industries
- C-Suite 75% (6)
- Manager 25% (2)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 1
- Passives 6
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Jun 9
- Feb 8
- Mar 8
- May 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 1/10 Average score from undecided customers
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