Akamai (selected mid-market application delivery & security units)
Akamai Technologies is a global content delivery, application performance, and cloud security provider that operates a distributed edge network to accelerate and protect web and mobile applications, APIs, and media content for enterprises and digital businesses. The company generates revenue primarily through subscription-based and usage-based services for content delivery, web application and API protection, DDoS mitigation, zero-trust access, and related managed security offerings. Its customers include media and entertainment firms, software and SaaS providers, e-commerce and financial services companies, and other organizations that require high-performance, secure online experiences.
- Network & Cloud Security
- Application & Code Security
- Cybersecurity Services
- Revenue
- $3.9B
- Employees
- 9,800
- Founded
- 1998
- Headquarters
- Cambridge, United States of America
What 6 Arbolus experts think of Akamai (selected mid-market application delivery & security units)
NPS scores are notably high, with 80% of responses registering an NPS of 8 or above (two with a perfect 10). Renewal intent, where disclosed, is positive in all cases with explicit confirmations from both high and low spenders. Stickiness is strong, as 100% of provided responses report usage for more than 1 year, indicating stability in the deployed solution.Key sentiment themes include robust satisfaction, high likelihood to renew, and widespread long-term user adoption—corresponding strongly to core buying groups such as IT and operations.Overall Customer Sentiment: Positive
Who reviewed Akamai (selected mid-market application delivery & security units)
- C-Suite 83% (5)
- Director 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 4
- Passives 1
- Detractors 1
Cumulative NPS by month
+1 over 3 months- Apr 8
- May 8
- Jun 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 54 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
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