Arbolus Intelligence

American Thermal Instruments

americanthermal.com · Dayton, United States of America

American Thermal Instruments designs and manufactures temperature monitoring solutions, including indicators, labels, and data loggers, used to track and verify temperature exposure for sensitive products in industries such as pharmaceuticals, life sciences, food, and industrial manufacturing. The company sells primarily to business customers that need to ensure cold chain integrity and regulatory compliance. Revenue is generated through the sale of hardware devices, consumable indicators, and related services.

  • IoT & Edge Platforms
  • Manufacturing Execution & Quality
Listed in
Revenue
$15.0M
Employees
80
Founded
1981
Headquarters
Dayton, United States of America

What 27 Arbolus experts think of American Thermal Instruments

NPS scores for American Thermal Instruments are overwhelmingly positive, with 32% promoters (NPS ≥9), 61% passives (NPS 7-8), and a minority of detractors. Renewal intent is high among influencer roles and high-spend customers, with a small percentage indicating uncertainty due to integration and pricing concerns. The large majority of experts report advanced adoption (more than one year), supporting system stickiness. Key feedback themes include reliability, strong compliance, and trusted performance, with constructive notes on modernizing analytics and improving ERP integration.Overall Customer Sentiment: Positive

Who reviewed American Thermal Instruments

Total customers 27 26 current · 1 former
Reviews growth +27 in six months
Seniority of respondents
  • C-Suite 70% (19)
  • Director 22% (6)
  • Manager 7% (2)
Product Leader Manager NPS 8 Will renew Submitted Sep 2026
Revenue Partner Director NPS 7 Will renew Submitted Sep 2026
Revenue Leader C-Suite NPS 8 Undecided Submitted Sep 2026

Employer names and spend open in the full report, along with the other 24 customers.

Everything 27 customers told us about American Thermal Instruments.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

Open the full report

Sentiment

44 Net Promoter Score, from 27 scored reviews
  • Promoters 15
  • Passives 9
  • Detractors 3

Praised

  • Reliable Cold Chain Compliance
  • Mission-Critical for Healthcare
  • Robust Regulatory Compliance
  • Adopt Real-time Analytics

Criticised

  • Supply Chain and Pricing Risks
  • Device Performance Issues
  • Lag in Feature Updates
  • Outdated Analytics Dashboard

What customers say

Reliable Cold Chain Compliance
“I consistently rely on their thermal accuracy and reliability to safeguard our critical supply chain logistics and medical equipment.”
Mission-Critical for Healthcare
“I use American Thermal Instruments because it is essential to our mission of safe, compliant distribution of vaccines and biologic products.”
Robust Regulatory Compliance
“I chose this tool for its strong track record of FDA and ISO compliance, which gives me confidence in audits and regulatory reviews.”

Renewal intent

Plan to renew 79%
  • Will renew 11
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 67% 9 answers
  • Director 100% 3 answers
  • Manager 100% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers

Top alternatives

Most weighed by American Thermal Instruments customers

Report

Customer Report - Sep 2026 Sep 2026 27 + 0

Other companies in both categories with a customer report.

See all 1,133 Security & Compliance companies →

For people who use American Thermal Instruments

Do you use American Thermal Instruments at work?

Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.

  • 27 customers of American Thermal Instruments have already contributed
Share your experience

Takes a few minutes. Your identity stays anonymous.