Artera
Artera (formerly WELL Health) provides a patient communications and engagement platform for healthcare providers, enabling hospitals, health systems, and medical groups to manage two-way messaging, reminders, and outreach across SMS, email, phone, and patient portals to improve access, satisfaction, and operational efficiency. The company sells its software on a subscription basis to healthcare organizations and integrates with major electronic health record systems.
- Patient Engagement & Telehealth
- Communications & Meetings
- Workflow Automation
- Revenue
- $65.0M
- Employees
- 350
- Founded
- 2015
- Headquarters
- Santa Barbara, United States of America
What 10 Arbolus experts think of Artera
NPS distribution is strongly positive, with 6 out of 9 experts giving scores of 9 or 10, one outlier at 0, and no other detractor scores. Renewal intent is high: 6 out of 9 indicate definite renewal, with one uncertain and two unreported. Stickiness is robust; most are in either multi-year engagements or newly started pilots, with only one case of disengagement (offboarding) despite a high spend. The primary themes are high user satisfaction, strong intent to continue, and a clear return on investment, offset by occasional uncertainty.Overall Customer Sentiment: Positive
Who reviewed Artera
- C-Suite 56% (6)
- Director 44% (4)
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Sentiment
70 Net Promoter Score, from 10 scored reviews- Promoters 8
- Passives 1
- Detractors 1
Cumulative NPS by month
-1 over 6 months- Aug 9
- Nov 9
- Feb 9
- Apr 9
- May 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 70 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 80% 5 answers
- 100% 3 answers
- 7.9/10 Average score from customers who will renew
- 10/10 Average score from undecided customers
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