Luma Health
Luma Health provides a patient engagement and communication platform for healthcare providers, enabling automated scheduling, reminders, intake, referrals, and messaging to reduce no‑shows and streamline access to care. Its cloud-based software integrates with electronic health record systems and is used by clinics, health systems, and provider groups across multiple specialties. The company generates revenue through subscription fees for its SaaS platform and related services.
- Patient Engagement & Telehealth
- Electronic Health Records
- Workflow Automation
- Revenue
- $25.0M
- Employees
- 150
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 9 Arbolus experts think of Luma Health
NPS scores are tightly distributed around 7 and 8, indicating generally neutral-to-positive sentiment, with no Promoters but no strong Detractors in the sample. 43% of the pool show clear renewal intent, 43% are unsure, and the remainder did not specify. Implementation stages are split between long-term (>1 year) users and those running pilots or early stage adoptions, with stickiness being moderate but not deeply entrenched. Key themes from the quantitative data highlight solid satisfaction but visible uncertainty about long-term commitment, especially among high-value accounts.Neutral
Who reviewed Luma Health
- C-Suite 75% (7)
- Director 12% (1)
- Manager 12% (1)
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Sentiment
22 Net Promoter Score, from 9 scored reviews- Promoters 2
- Passives 7
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Aug 7
- Feb 7
- Apr 7
- May 7
- Jul 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 22 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 60% 5 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
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