Ashland
Ashland is a global specialty chemicals company that develops and manufactures additives, ingredients, and functional materials used in pharmaceuticals, personal care, coatings, construction, energy, and other industrial applications. It serves manufacturers and formulators worldwide with products that enhance performance, stability, and processing characteristics, generating revenue through the sale of specialty chemical products and related technical services. The company operates through business units such as life sciences, personal care, and specialty additives, supplying both large enterprises and niche producers.
- Manufacturing Execution & Quality
- Revenue
- $2.2B
- Employees
- 4,300
- Founded
- 1924
- Headquarters
- Wilmington Manor, United States of America
What 8 Arbolus experts think of Ashland
NPS scores are high, with six out of seven scores at or above 8. However, 60% of responses with renewal intent data are marked as 'Not Sure', raising caution over future stickiness, even among high spenders. All participants reported being customers for over 1 year except one, showing established usage, yet renewal hesitancy points to underlying uncertainty. Key themes include product satisfaction, high perceived value, and persistent renewal risk.Overall Customer Sentiment: Positive
Who reviewed Ashland
- C-Suite 62% (5)
- Director 38% (3)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 4
- Detractors 0
Cumulative NPS by month
-1 over 6 months- Jan 9
- Feb 9
- Mar 9
- Apr 9
- Jul 9
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 50% 2 answers
- 0% 2 answers
- 9/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
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