Asian Paints
Asian Paints is a leading decorative and industrial paints and coatings manufacturer that produces and sells paints, coatings, home décor products, and related services to retail consumers, contractors, and institutional customers across multiple countries. The company operates manufacturing plants, distribution networks, and branded retail outlets, generating revenue through the sale of paint products, waterproofing solutions, and home improvement offerings. It also provides color consulting and home painting services to residential and commercial clients.
- Revenue
- $3.8B
- Employees
- 8,000
- Founded
- 1942
- Headquarters
- Mumbai, India
What 27 Arbolus experts think of Asian Paints
NPS scores are consistently high, with a cluster of responses at 9–10 indicating strong advocacy and satisfaction. Renewal intent is positive among the few reporting, and a majority are in the MoreThan1Year implementation stage, supporting stickiness. The expert feedback frequently cites brand reliability, product quality, and value-added services as key positives, with price and customization as occasional concerns.Overall Customer Sentiment: Positive
Who reviewed Asian Paints
- C-Suite 60% (16)
- Director 12% (3)
- Manager 28% (8)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about Asian Paints.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
74 Net Promoter Score, from 27 scored reviews- Promoters 20
- Passives 7
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 74 across 1 companies.
Praised
- Strong Brand and Service
- Consistent Product Quality
- Technical Support and Distribution
- AI-Enabled Services
Criticised
- Niche Product Gaps
- Limited Customization
- Premium Pricing
- Switching for Better Pricing or Specialization
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 33% 3 answers
- 0% 1 answer
- 9.5/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 10/10 Average score from customers not renewing
Report
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