Atera
Atera provides a cloud-based remote monitoring and management (RMM) and professional services automation (PSA) platform that enables managed service providers and IT departments to monitor, manage, and support endpoints and networks from a single interface. The company generates revenue through subscription-based SaaS plans that bundle remote access, ticketing, automation, and reporting tools for IT service delivery.
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2016
- Headquarters
- Tel Aviv, Israel
What 13 Arbolus experts think of Atera
NPS distribution is skewed positive (58% Promoters (NPS 9-10), 33% Passives (NPS 7-8), 17% Detractors (NPS ≤6)). Most high NPS scores come from long-term IT users and higher spenders. 70% of those with renewal data express clear intent to renew, with hesitation clustered among non-IT and offboarding users. Stickiness is high, with 50% of users active for more than a year and positive sentiment highest among this cohort.Overall Customer Sentiment: Positive
Who reviewed Atera
- C-Suite 75% (10)
- Director 17% (2)
- Manager 8% (1)
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Sentiment
15 Net Promoter Score, from 13 scored reviews- Promoters 4
- Passives 7
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jun 7
- Oct 7
- Dec 7
- Feb 7
- Mar 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 29% 7 answers
- 100% 1 answer
- 0% 1 answer
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by Atera customers
More in Consulting & Professional Services and Workplace & Productivity
Other companies in both categories with a customer report.
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