att
AT&T is a global telecommunications company that provides wireless, broadband, pay TV, and enterprise network services to consumers, businesses, and government organizations. It generates revenue primarily through subscription-based mobile and fixed connectivity, data and IP services, and related equipment sales, as well as media and advertising services through its remaining content and distribution assets. The company also offers technology and managed network solutions for large enterprises and wholesale customers.
- Revenue
- $122.0B
- Employees
- 150,000
- Founded
- 1983
- Headquarters
- Dallas, United States of America
What 42 Arbolus experts think of att
NPS distribution skews positive: 41% Promoters (NPS 9–10), 44% Passive (NPS 7–8), 15% Detractors (NPS 0–6). Renewal intent is strong: 40% Yes, 35% Not Sure, 13% No. Most customers are in the MoreThan1Year implementation stage, supporting product stickiness. High spenders and those with longer tenures show stronger loyalty and endorsement, while uncertainty is higher among low or pilot users.Overall Customer Sentiment: Positive
Who reviewed att
- C-Suite 72% (30)
- Director 22% (9)
- Manager 5% (2)
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Sentiment
28 Net Promoter Score, from 42 scored reviews- Promoters 19
- Passives 16
- Detractors 7
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 30 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 45% 20 answers
- 67% 6 answers
- 0% 1 answer
- 0% 2 answers
- 8.9/10 Average score from customers who will renew
- 7.8/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
Top alternatives
Most weighed by att customers
More in IT Infrastructure & Cloud and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use att
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