Arbolus Intelligence

AUTOCAD

www.autocad.com · San Francisco, United States of America

AutoCAD is a computer-aided design (CAD) software product used by architects, engineers, and designers to create precise 2D and 3D drawings and models. It is developed and sold by Autodesk, which licenses the software on a subscription basis to individuals and organizations across industries such as construction, manufacturing, and product design.

  • PLM & Engineering Software
  • Manufacturing Execution & Quality
Listed in
Revenue
$5.4B
Employees
13,500
Founded
1982
Headquarters
San Francisco, United States of America

What 158 Arbolus experts think of AUTOCAD

Most experts rate AutoCAD highly, with over 85% scoring NPS 8 or above and strong renewal intent among Influencer roles with substantial budgets. Stickiness is high with long-term adoption and few customers in pilot phases. Core sentiment themes emphasize interoperability, reliability, and file compatibility, with pricing and manual workflow cited as negatives. Overall Customer Sentiment:Positive

Who reviewed AUTOCAD

Total customers 158 145 current · 13 former
Reviews growth +85 in six months
Seniority of respondents
  • C-Suite 55% (87)
  • Director 19% (30)
  • Manager 26% (41)
Operations Generalist Manager NPS 9 Submitted Aug 2026
Generalist Leader C-Suite NPS 10 Will renew Submitted Sep 2026
Operations Leader C-Suite NPS 10 Submitted Aug 2026

Employer names and spend open in the full report, along with the other 155 customers.

Everything 158 customers told us about AUTOCAD.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

61 Net Promoter Score, from 156 scored reviews
  • Promoters 106
  • Passives 40
  • Detractors 10

Cumulative NPS by month

+0 over 6 months
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9
  • Sep 9
  • Oct 9

Net Promoter Score across 5 reviews, accumulated up to each month. Category median 48 across 5 companies.

Praised

  • Reliability, Accuracy, and Ecosystem
  • Wide Adoption and Ease of Exchange
  • Unmatched DWG Compatibility and Industry Standard
  • Automated Review and Markup

Criticised

  • Lack of Native Data Intelligence
  • Manual and Repetitive Work
  • Subscription Cost and Licensing
  • Workflow Automation from AI-Native Platforms

What customers say

Reliability, Accuracy, and Ecosystem
“AutoCAD’s strengths are its stability, accuracy, and seamless integration with other Autodesk tools, which supports long-term structured design workflows.”
Wide Adoption and Ease of Exchange
“Its biggest strength is that everyone uses it, so there’s no friction exchanging drawings across teams, consultants, or contractors.”
Unmatched DWG Compatibility and Industry Standard
“The biggest advantage is being able to open and work with drawings from any project partner; compatibility is why I recommend AutoCAD.”

Renewal intent

Plan to renew 78%
  • Will renew 50
  • Undecided 10
  • Not renewing 4

Plan to renew, by seniority

  • C-Suite 76% 37 answers
  • Director 89% 9 answers
  • Manager 80% 15 answers
  • Not specified 67% 3 answers
  • 8.9/10 Average score from customers who will renew
  • 8.4/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

Top alternatives

Most weighed by AUTOCAD customers

Report

Customer Report - Oct 2026 Oct 2026 158 + 8

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