Autodesk
Autodesk is a global software company that develops 3D design, engineering, and entertainment software used by architects, engineers, construction professionals, manufacturers, and media creators. Its products, including AutoCAD, Revit, Fusion, and Maya, are sold primarily through subscriptions and cloud-based offerings to businesses and professionals worldwide. Autodesk generates revenue from software licenses, subscriptions, and related services and support.
- PLM & Engineering Software
- Construction Project Management
- Manufacturing Execution & Quality
- Revenue
- $5.5B
- Employees
- 13,800
- Founded
- 1982
- Headquarters
- San Francisco, United States of America
What 288 Arbolus experts think of Autodesk
NPS scores are overwhelmingly high, with 75% of experts scoring 8–10, indicating strong satisfaction. Renewal intent is robust among high spenders and large enterprises, and stickiness is demonstrated by over 80% of users being in use for more than one year. Key themes are industry standardization, cost/value considerations, and challenges around licensing costs and training. Overall sentiment is Positive and driven by utility, collaboration, and ecosystem depth.Positive
Who reviewed Autodesk
- C-Suite 59% (170)
- Director 19% (55)
- Manager 22% (63)
Employer names and spend open in the full report, along with the other 285 customers.
Everything 288 customers told us about Autodesk.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
52 Net Promoter Score, from 288 scored reviews- Promoters 170
- Passives 98
- Detractors 20
Cumulative NPS by month
+1 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 11 reviews, accumulated up to each month. Category median 30 across 11 companies.
Praised
- Adoption of AI in Design Automation
- Cloud-based Collaboration Expansion
- Flexible and Affordable Licensing
- Parametric Automation and Risk Reduction
Criticised
- Complexity and Steep Training Curve
- High Subscription Cost for Small Firms
- Performance with Large Models
- Vendor Lock-In and Interoperability Constraints
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 73% 96 answers
- 58% 31 answers
- 60% 25 answers
- 100% 6 answers
- 8.7/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7.4/10 Average score from customers not renewing
Top alternatives
Most weighed by Autodesk customers
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