Automattic
Automattic is a distributed software company best known for developing and operating WordPress.com, WooCommerce, and other tools that enable individuals and businesses to create, manage, and monetize websites and online stores. It generates revenue through subscriptions, hosting and commerce services, enterprise offerings, and related SaaS products such as Jetpack and Akismet. The company serves bloggers, SMBs, enterprises, and publishers globally.
- E-commerce Platforms & Storefronts
- Content & Digital Asset Management
- Cloud Infrastructure & Hosting
- Revenue
- $750.0M
- Employees
- 2,000
- Founded
- 2005
- Headquarters
- San Francisco, United States of America
What 12 Arbolus experts think of Automattic
NPS scores among respondents range from 6 to 10, with an average in the positive range and 42% of entries at 9 or 10. Renewal intent is 100% positive where disclosed. A strong majority, 67%, are in the 'MoreThan1Year' stage, indicating robust stickiness and platform maturity. Sentiment patterns show particular strength in long-term adoption and customer satisfaction, supporting a positive trajectory.Overall Customer Sentiment: Positive
Who reviewed Automattic
- C-Suite 50% (6)
- Director 8% (1)
- Manager 42% (5)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 12 scored reviews- Promoters 5
- Passives 4
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 9
- May 9
- Jun 9
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 3 answers
- 8.3/10 Average score from customers who will renew
Top alternatives
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