Avigilon

avigilon.com · Vancouver, Canada

Avigilon, a Motorola Solutions company, develops and sells end-to-end physical security and video surveillance systems, including network cameras, video management software, access control, and video analytics for enterprise, public sector, and critical infrastructure customers. Its revenue comes from hardware sales, software licenses, and related services delivered through channel partners and direct enterprise engagements.

Revenue
$600.0M
Employees
1,500
Founded
2004
Headquarters
Vancouver, Canada

What 15 Arbolus experts think of Avigilon

NPS distribution shows the majority of responses between 7 and 10, with only a single detractor (NPS 4), indicating steady favorability. Renewal intent is generally positive but not uniform, with several experts unsure—notably among Users and consultants—while high spenders are decisively positive. Stickiness is strong: 67% of responses indicate more than one year of implementation. Key themes include product maturity, strong retention in strategic roles, and lower churn risk at higher spend levels, although some uncertainty persists in lower engagement segments.Overall Customer Sentiment: Positive

Who reviewed Avigilon

Total customers 15 14 current · 1 former
Reviews growth +5 in six months
Seniority of respondents
  • C-Suite 69% (10)
  • Director 23% (3)
  • Manager 8% (1)
Operations Manager C-Suite NPS 7
Security Partner C-Suite NPS 7 Undecided
Revenue Leader Director NPS 6

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Sentiment

26 Net Promoter Score, from 15 scored reviews
  • Promoters 6
  • Passives 7
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Dec 8
  • Feb 9
  • Mar 8
  • May 8
  • Jun 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 43 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 5
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 43% 7 answers
  • Manager 0% 1 answer
  • Not specified 100% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

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