Axon
Axon is a public safety technology company that develops and sells conducted energy weapons, body-worn and in-car cameras, digital evidence management software, and real-time operations platforms for law enforcement, justice agencies, and enterprises. It generates revenue through hardware sales, recurring SaaS subscriptions, and cloud services that help agencies capture, manage, and analyze evidence and coordinate field operations. Axon also offers training, support, and professional services around its hardware and software ecosystem.
- Cloud Infrastructure & Hosting
- Document & Vision AI
- IT Consulting & Implementation
- Revenue
- $1.5B
- Employees
- 3,500
- Founded
- 1993
- Headquarters
- Scottsdale, United States of America
What 32 Arbolus experts think of Axon
NPS scores trend high among law enforcement leaders and IT influencers (majority 9–10), with strong intent to renew except singularly in pilot/offboarding cases. Stickiness is very high, evidenced by 90%+ of reference customers using the product for over a year, usually in mission-critical capacities (e.g., Tasers, evidence management). Primary areas for improvement are pricing flexibility and feature bundling; smaller concerns include feature depth in newer solutions (ALPR) and health sector integration. Overall sentiment is tethered to strong product reliability and integration, with price/value as the main risk.Overall Customer Sentiment: Positive
Who reviewed Axon
- C-Suite 62% (20)
- Director 34% (11)
- Manager 3% (1)
Employer names and spend open in the full report, along with the other 29 customers.
Everything 32 customers told us about Axon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
59 Net Promoter Score, from 32 scored reviews- Promoters 22
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- May 9
- Jun 8
- Jul 9
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Praised
- Mission Critical, High-Quality Hardware
- Seamless Integration Drives Efficiency
- Documentation Burden Reduction in Healthcare
- Accelerate ALPR Capabilities
Criticised
- Storage Cost and Bundling Concerns
- Feature Gaps in ALPR
- Integration and Editing Demands in Healthcare
- AI Limitations and Legal Risks
What customers say
Renewal intent
Plan to renew 95%Plan to renew, by seniority
- 92% 12 answers
- 100% 8 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 10/10 Average score from customers not renewing
Top alternatives
Most weighed by Axon customers
Report
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