AVITAS

avitas.com · Houston, United States of America

AVITAS is a U.S.-based insurance services firm that provides medical bill review, cost containment, and related support services to insurers, third-party administrators, and self-insured employers. The company focuses on analyzing and repricing medical claims to control costs and improve the accuracy of payments. It generates revenue through service fees and contracted cost-containment programs with its payer clients.

  • Insurance Software
  • IT Consulting & Implementation
Revenue
$12.0M
Employees
80
Founded
1993
Headquarters
Houston, United States of America

What 8 Arbolus experts think of AVITAS

NPS scores vary substantially, with three users reporting high NPS (8-10) and two users indicating lower NPS (4-5). Renewal intent is mixed: one confirmed renewal, two unsure, and others not stated. The majority of users have been implemented for over 1 year, reflecting stickiness among core customers; one respondent is in offboarding. Key inferred themes are long-term satisfaction in core aviation/asset management users and ambiguity about future usage among consultants/advisors.Overall Customer Sentiment: Neutral

Who reviewed AVITAS

Total customers 8 8 current · 0 former
Reviews growth +2 in six months
Seniority of respondents
  • C-Suite 71% (6)
  • Director 14% (1)
  • Manager 14% (1)
Strategy Leader Director NPS 9
Generalist Generalist C-Suite NPS 5
Executive C-Suite NPS 4 Undecided

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Sentiment

0 Net Promoter Score, from 8 scored reviews
  • Promoters 3
  • Passives 2
  • Detractors 3

Cumulative NPS by month

+0 over 4 months
  • Jan 7
  • Feb 8
  • Jun 7
  • Sep 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 33%
  • Will renew 1
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 33% 3 answers
  • 10/10 Average score from customers who will renew
  • 4.5/10 Average score from undecided customers

For people who use AVITAS

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