Babel Group
Babel Group is a technology and consulting firm that provides digital transformation, software development, and IT services to enterprises and public-sector clients, with a focus on custom applications, data and cloud solutions, and managed services. The company typically works on large-scale modernization, integration, and analytics projects, generating revenue through project-based consulting, outsourcing, and long-term service contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $220.0M
- Employees
- 2,500
- Founded
- 2003
- Headquarters
- Madridanos, Spain
What 9 Arbolus experts think of Babel Group
NPS scores are predominantly positive, with three-quarters of responses scoring 7–9, reflecting general satisfaction among IT decision makers and high spenders. Renewal intent is high (over 75% of respondents plan to renew), though some neutral sentiment and uncertainty exist in customers with less than one year of deployment. Stickiness is strong in early deployment stages, with ongoing pilots and fresh implementations, though offboarding cases (Telecom and Insurance) correlate with lower NPS. Positive sentiment is strongly tied to high spend and early stage active clients.Overall Customer Sentiment: Positive
Who reviewed Babel Group
- C-Suite 75% (7)
- Director 25% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 7
- Detractors 1
Cumulative NPS by month
+1 over 3 months- May 7
- Jan 8
- May 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 12 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 60% 5 answers
- 100% 2 answers
- 100% 1 answer
- 7.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
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